Shenzhen Yaoda electronic Technology Co., LTD
Focus on building security access control research and development, production, sales
Service Hotline:
0755-27603666
Service Center
Can provide customized services for customers
Firmware download
Common problem
After-sales service clause
The national consumer unified hotline :400-830-2639, to provide you with free product service consultation and repair services. If not resolved in a timely manner, ongoing follow-up services will be provided.
★ National consumer unified hotline: 400-830-2639
★ National unified customer service hotline: 0755-27603666(20 lines)
★ Service complaint telephone: 13603016495
After-sales Service
—— We will give you a detailed introduction to after-sales service ——
Hotline
1. Yaoda company sold products quality problems to provide one year free warranty service (repair). (Human improper use damage and natural disasters are not included)
2. For the products sold that are out of warranty period, we will provide you with services according to the out-of-warranty maintenance service standards. For repairs outside the warranty period, the cost you need to bear in addition to the maintenance cost, also includes the cost of replacement parts and transportation costs.
Note: All man-made and natural disasters caused by product damage, are charged maintenance processing, do not belong to free maintenance scope.
Special statement: If you need to charge, please refer to our after-sales service receipt with special seal!
Performance Pledge
In order to provide you with high quality and efficient service, constantly improve our service quality.
Service objective
Let consumers satisfied, let users rest assured, wholeheartedly service.
Service attitude
The answering staff shall use civilized and standardized language to properly handle customer inquiries.
Manual service duty time
National legal working day: legal working hours all day service
Weekends, festivals and holidays: Designated workers will be interviewed
Service acceptance
and resolution
Call < 2 hours to reply
Email < 1 business day
Customer inquiry
response rate 100%
Service time
Use common sense questions for < 30 minutes
Simple question < 1 working day
Complex problem < 3~5 working days
On-site service
The date of negotiation shall prevail if the manufacturer provides on-site service. In case of non-contract service fee, the fee is extra.
Rework service
Customers can be delivered to the company by freight, express or other means, after receiving the repaired goods within 1 to 3 working days, please indicate the cause of the product and your contact information when returning to the factory, convenient after-sales service personnel to contact you!
Security service
We respect the privacy of users, we will strictly keep confidential the project information you provide, unless permitted by laws and regulations or authorized by the confidentiality clause of laws and regulations, we will never disclose it, and will never use it for other business, competition and other purposes.
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Building intercom
Entrance guard
Power box
Gating hardware
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Data download
Firmware download
After-sales service
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Successful case
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Consumer Hotline: 400-830-2639
Technical support:0755-27603666
Complaint telephone:13603016495
Customer service phone:0755-27603666
Copyright: © 2002-2024 Shenzhen Yaoda Electronic Technology Co., LTD
Address: 3rd Floor, Building A2, Huafeng Century Science Park, Hangcheng Avenue, Gushu, Xixiang, Baoan District, Shenzhen, Guangdong, China